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Frequently Asked Questions
Selling or Letting Privately
I already have an Estate Agent, can I still sell privately?
What if my contract says "Sole Selling Rights"?
Do I have to use an Estate Agent by law?
Do I have to pay commission to sell my property?
Should I inform my Estate Agent if I sell privately?
What does multi-listing mean?
What property sites do you partner with?
Can I purchase a 'for sale' or 'to let' board?
Why should I erect a board?
About the Service
How does your service work?
Who will see my listing?
How long will my listing run?
How soon will my property listing be displayed on Click2move?
Can I change my listing once it has been displayed on the site?
Can I run multiple property listings at the same time?
How will prospective buyers and renters contact me?
What if no one shows any interest in my property?
Can I advertise properties abroad?
What is your refund policy?
Using the Service
I don't have a digital camera, how can I post photographs?
Can you send me an e-mail when suitable properties are listed?
How do I save my favourite properties into a wish list?
Can I send details of a property to a friend?
Security and Payment
Are my personal details secure?
What forms of payment do you accept?
Is it safe to use my credit card?
When is my credit card charged?
Selling or Letting Privately
I already have an Estate Agent, can I still sell privately?
Yes, and if you sell your property through Click2move you will not have to pay your Estate Agent any commission as you sold your own property.
A "Sole Agency" contract means that the Estate Agent you appoint is the only Estate Agent with the right to sell your property. YOU are not an Estate Agent, therefore if YOU sell your own property you do not have to pay them commission. Click2move are a marketing company and not Estate Agents, you advertise your property with us and buyers contact you directly, so by definition you are selling your own property. Please Contact Us if you have any questions or concerns about selling or letting privately alongside an Estate or Letting Agent.
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What if my contract says "Sole Selling Rights"?
It is important to check the contract with your Estate Agent. Although not common, some Estate Agents still specify "Sole selling rights" in their contract with you. This means that even if you sold your own property, the Estate agent could still claim the commission. This probably contravenes consumer legislation regarding unfair practises and contract terms. However, if you still want to sell privately it is probably best to wait until the "Sole selling rights" contractual period is over. Please Contact Us if you have any questions or concerns about selling or letting privately alongside an Estate or Letting Agent.
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Do I have to use an Estate Agent by law?
No. There is no law requiring you to sell or let your property through an Estate Agent. There is also no reason why you can not sell or let your property privately.
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Do I have to pay commission to sell my property?
If you choose to sell your property using Click2move there is no commission. So regardless of the value of your property, you will pay just one fee.
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Should I inform my Estate Agent if I sell privately?
We believe that being up front with your Estate Agent is the best policy. They should not have an issue with you selling privately and if anything it will spur them on to find you a buyer. If the eventual buyer was at some stage introduced to you by the Estate Agent we would strongly recommend the Estate Agents commission is honoured, to do otherwise would be unfair on the Estate Agent who has in good faith made the sale.
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What does multi-listing mean?
This means that as well as listing your property on Click2move, we will also list your property on other carefully selected property internet sites.
This maximises the number of serious buyers or renters that could view your property listing, therefore increasing your chances of a successful sale or let.
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What property sites do you partner with?
Our current multi-listing partner sites include fish4homes, MSN, Sky, NTL, and Telewest. These are under constant review and new partners are being added all the time. See the current full list.
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Can I purchase a 'for sale' or 'to let' board?
Yes, the board is a professional Agent standard board that will greatly enhance the marketing of your property.
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Why should I erect a board?
When selling or letting, you want to market your property to as many buyers or renters as possible. A board is a powerful marketing tool that should not be ignored, especially when selling or letting privately.
Many buyers will drive or walk around an area they are interested in. A board outside your property will attract the interest of buyers, often leading onto enquiries and viewings. The board will also tell a buyer how they can contact the seller.
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About the Service
How does your service work?
Simply create a listing for your property on Click2move, either for sale or let, and the listing will be displayed on the Click2move site and if you purchase a multi-listing package on partner sites also. Buyers and renters will be able to contact you to ask for further information and arrange viewings. Properties for sale will be listed until sold, and properties to Let will run for a 12 month period after which time you will be required to renew the listing for a further 12 months. You may edit your listing at any time by logging into Your Account.
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Who will see my listing?
Click2move actively market our site both on the internet and using traditional marketing methods. This drives high volumes of serious buyers and renters to our site and your listing will be available for viewing by anyone searching in your area.
By using a package that includes the multi-listing option, you reach a far wider audience of buyers and renters. We have partnered with some of the largest property web sites in the country, a multi-listing package will list your property on all of these gaining maximum visibility.
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How long will my listing run?
If you are selling a property the listing will remain on the Click2move site until sold. If you are letting a property your property will be listed for 12 months, after which you will be asked if you would like to renew. During that 12 month period you can change the status, i.e. 'to let' or 'let', without the listing being removed. If you have chosen a package with the multi-listing option, your property will be listed with our partner sites for the same applicable duration.
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How soon will my property listing be displayed on Click2move?
Your property listing will be posted on our site, and show up on search results, immediately on your payment. Multi-listing properties should normally show up on our partner sites within 1 - 2 days depending on when the payment is made.
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Can I change my listing once it has been displayed on the site?
Yes, as often as you like and whenever you like. Just login into Your Account and access the Your Properties section. Select the property from the list that you wish to edit.
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Can I run multiple property listings at the same time?
Yes. Each listing is charged separately and Your account will list all the properties you have listed with Click2move.
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How will prospective buyers and renters contact me?
Prospective buyers and renters can contact you by phone or by e-mail. You choose the contact information you want to display in your listing when you add a property. Your e-mail address is never displayed on the site, Click2move securely send on messages from prospective buyers and renters. Phone numbers are only displayed with your listing if you stipulate this when adding a property. All prospective buyers and renters have to register with Click2move before they can contact you, this is for your safety.
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What if no one shows any interest in my property?
If no prospective buyers or renters are showing any interest, you can edit your listing at any time, adjusting the price, adding/changing photos, etc. And don't forget, if you are selling property your listing will remain on the site until sold at no extra cost.
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Can I advertise properties abroad?
Not yet, but we will be adding this feature to the site soon.
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What is your refund policy?
Click2move does not generally provide refunds for property listings. We will provide a full refund only under limited circumstances. Please read our complete Terms and Conditions.
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Using the Service
I don't have a digital camera, how can I post photographs?
There are several options available to you. You can try and borrow a digital camera from a friend or use a scanner to upload the photographs. If you experience problems with loading the photographs via the computer you can either e-mail or post them to us and we will upload the photos for you.
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Can you send me an e-mail when suitable properties are listed?
Yes, when you search for property there is a link on the search results page allowing you to create an Email Alert. Click this link and you will then receive an email as soon as a property is listed on Click2move that matches the criteria you used for the search. Simply turn the email alert off from the Your Account section.
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How do I save my favourite properties into a wish list?
On the search results or the property information pages there is a Add To Wish List link. By clicking this link the property will be added to your wish list. Visit your wish list in Your Account to view those properties again.
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Can I send details of a property to a friend?
Yes, simply click on the E-mail property details to a friend link on the property information page. You will be asked to provide the e-mail address of the recipient along with a message, an e-mail will be sent immediately to your friend with a link to that property.
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Security and Payment
Are my personal details secure?
We understand how concerned you are with protecting your privacy online. At Click2move we are equally concerned. We can assure you that all of your personal information, including your credit card details and personal details, are treated with the highest standard of confidentiality and security. We do this to ensure your online safety and protection when using our online services. Please read our Privacy and Security policy for more details.
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What forms of payment do you accept?
We accept Visa and MasterCard credit cards. We also accept debit cards with the Visa, MasterCard, Maestro and Solo logo's. We do not take personal cheques, International credit cards or PayPal. We can only accept, at present, billing addresses within the UK. Please read our Credit Card Security policy for more details.
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Is it safe to use my credit card?
The answer is yes. Click2move use Protx to process our online debit and credit card payments. Protx are an internationally respected Internet Payment Service Provider. They provide the software to enable our website to take secure online credit and debit card payments. Click2move do not store any of your debit or credit card details on our databases. Please read our Credit Card Security policy for more details.
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When is my credit card charged?
We charge your debit or credit card when you create your property listing, it is one of the final steps in that process. We also take payment if you choose to upgrade your package at a later date. As soon as your payment is authorised your property listing will be live on the Click2move website. Your credit or debit card statement will show a payment to Click2move Limited as record of the transaction. Please read our Credit Card Security policy for more details.
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0870 224 1634
